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Privacy and Cookies

​Last updated: 23rd Feb 2026

1. Introduction

VetEdAI is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or participate in our courses, webinars, and CPD activities.

VetEdAI is the data controller for the purposes of UK data protection law.

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2. Personal Data We Collect

We collect and process limited personal data, including:

  • Name

  • Email address

  • Professional role and organisation (where provided)

  • Course participation and completion records (for CPD purposes)

We do not collect sensitive personal data.

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3. How We Use Your Data

We use your personal data to:

  • Provide access to courses, webinars, and learning materials

  • Issue CPD certificates and maintain completion records

  • Communicate with you about your courses or account

  • Manage payments and customer support

  • Meet legal and regulatory obligations

We do not use your data for automated decision-making.

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4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to deliver courses and issue CPD certificates

  • Legitimate interests – to administer and improve our services

  • Legal obligation – where record-keeping is required

Marketing communications (if any) are sent only where permitted by law and can be opted out of at any time.

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5. CPD Records

We retain records of course participation and completion to:

  • Issue CPD certificates

  • Respond to verification requests (e.g. from employers or regulators, where authorised)

It is your responsibility to retain your CPD certificates for your own records.

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6. Data Sharing

We do not sell or rent your personal data.

Your data is processed by trusted third-party service providers (such as Wix and payment providers) solely for the purpose of delivering our services and in accordance with data protection law. Wix is a global platform and your data may be transferred to and stored in locations outside the UK including the EU, US and Israel. We ensure lawful transfer by the UK Adequacy Regulations. 

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7. Data Storage and Security

Your data is stored securely using reputable third-party platforms with enterprise grade security. We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

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8. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver our services

  • Maintain CPD records

  • Comply with legal and regulatory requirements

You may request deletion of your account data, subject to any legal retention obligations.

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9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

Requests can be made by contacting us using the details below.

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10. Contact

For privacy-related enquiries, please contact us via our contact page 

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO).

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11. Cookies

We use essential cookies to manage your secure login, track course progress and process payments. 

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